FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Ordering & Products

Below are some of are common questions about orders & products

What types of products do you sell?

We specialize in wholesale bedding and textiles, including pillows, sheets, pillowcases, comforters, blankets, mattress pads, towels, and institutional linens. Our products are designed for hotels, healthcare facilities, short-term rentals, government buyers, and commercial use.

Do you sell to individuals or only businesses?

We sell to both individual customers and businesses. However, our pricing, packaging, and product construction are optimized for bulk, hospitality, and institutional use.

Are your products intended for commercial use?

Yes. Our products are engineered for frequent laundering, durability, and cost-effective replacement, making them suitable for hotels, hospitals, dormitories, shelters, and other commercial environments.

Do you offer bulk or wholesale pricing?

Yes. Volume discounts and contract pricing are available for high-volume orders. Please contact us for a custom quote if you are purchasing in bulk.

Shipping & Delivery

Below are some common questions about shipping.

How long does shipping take?

In-stock items usually ship within 2–3 business days. Delivery time varies by shipping method, destination, and carrier. Larger or custom orders may require additional processing time.

How are orders shipped?

Orders ship via standard parcel carriers or freight (LTL / truckload) depending on order size and weight. Larger orders may ship on pallets.

Do you ship freight orders?

Bulk and wholesale orders generally ship by freight. Standard delivery is to a loading dock unless other services are requested ahead of time.

How are shipping rates calculated?

Shipping rates are calculated at checkout for standard orders. For large or freight orders contact us for a custom shipping quote.

Are freight shipments insured?

Freight shipments are covered under standard carrier liability. Additional insurance may be available upon request for large orders.

Product Care & Use

Below are some common questions about our products

How should I care for your bedding products?

Care instructions vary by product and fabric type. Most items are machine washable and suitable for commercial laundering, following standard textile care guidelines.

Are your pillows and bedding hypoallergenic?

Most of our products are hypoallergenic and are suitable for healthcare and hospitality environments. Refer to individual product pages for specific details.

Do your products meet healthcare or institutional standards?

Our products are widely used in hospitals, clinics, shelters, and government facilities. Specifications vary by item; please contact us if you require documentation or compliance details.

Custom Orders & Private Label

Below are some common questions about custom and private label manufacturing.

Do you offer custom products?

Yes. We offer custom sizes, fills, fabrics, packaging, and private-label programs for qualifying orders.

What is the minimum order for custom or private-label items?

Minimum order quantities vary depending on the product and customization level. Contact us to discuss your requirements.

Can you ship directly to fulfillment centers?

Yes. We support direct-to-warehouse and fulfillment center shipping, including Amazon, Walmart, Wayfair, and other distribution centers.

Custom Support

Below are some questions and answers about our excellent customer support.

Frequently asked question

You can reach our team through the Contact Us page, Live Chat, or by phone. We respond promptly to any questions or concerns.

Do you provide support for large or contract accounts?

Yes. Our experienced support team works closely with hospitality managers, procurement teams, and institutional buyers to ensure smooth ordering and fulfillment.

Billing & Payments

Below are questions and answers about Billing & Payments.

What payment methods do you accept?

We accept most standard online payment methods including credit card, check, ach, and wire transfers. Approved business customers may qualify for alternative payment terms.

Do you provide invoices or purchase orders?

Yes. Invoices and PO-based ordering are available for approved commercial and institutional customers.

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