We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rma@paradisepillow.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping charges are not refundable.
You can always contact us for any return question at rma@paradisepillow.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on the following items:
- Sale Items
- Gift Cards
- Custom manufactured items
- Items manufactured to order
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error. Returns must be initiated within 30 days of receipt, and items must be in their original, unused condition with all packaging and tags intact. If you would like to use your own return shipping, we recommend using a trackable shipping service to ensure the safe return of your item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
